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Goodie Bag

From what amount do I receive a Goodie Bag?
With a total spend of €150 or higher, you will automatically receive a Goodie Bag.

I don't see the Goodie Bag in my shopping cart, will I get it with my
order?
As long as stocks last, the Goodie Bag will automatically be in your basket. If not, it's sadly out of stock.

Are there any goodie bags left?
Keep an eye on our Instagram for all updates, even if the Goodie Bag is sold out, this will be shared there.

Is there a difference between the Goodie-Bag from the store and the website?
The store and webshop are two different platforms, each with their own great promotions and a unique way to celebrate Black Friday.

Store

Can I also redeem my Gift Card in the store?
Unfortunately, Gift Cards cannot be redeemed in the store. You can do this only redeem in the webshop.


Can I pick up my online order in the store?
Unfortunately, it is not possible to pick up an order from the webshop in the shop, as these are two separate shops in their own way.


Is there a difference between the Goodie-Bag from the store and the website?
The store and webshop are two different platforms, each with their own great promotions and a unique way to celebrate Black Friday.


I have a VVV voucher, can I exchange it in the store?
Unfortunately, it is not possible to exchange VVV vouchers in the store, however, the website does have this option available.


Are the opening hours during the week of Black Friday different from normal?
The opening hours will not deviate from normal times, curious about the opening hours? Take a look at this page.


I would like to get advice about products, is this possible?
We are happy to provide you with personal advice, well we prefer to take the time for this. We recommend that you order before the big crowds to pay us a visit.

Shipping / Delivery

How long does it take before my package is sent?
We strive to send orders to our within 24 hours
customers. Unfortunately, we cannot guarantee this 100% due to the crowds.


How long does it take for my package to be delivered?
Depending on how busy we are and at DHL, this can sometimes cause some delay
always good to keep this in mind.


DHL indicates that my package has been delayed, what now?
Due to the high volume of packages, DHL does not always manage your package
deliver within the given time but they try their best delivery as fast
to realise.


My order was delivered according to Track & Trace, but I don't have it
receive?
Sometimes things don't always go as expected and that is of course annoying. About us
To be one step ahead, we ask you to check with your immediate neighbors first
whether they may have received a package or ticket. Also check the
mailboxes and around the house, sometimes they are hidden a little too well by
the postman.

Has your order not yet surfaced?
Please contact our Customer service. We will request an inquiry from the delivery partner to determine the
to find the correct status.
Did you find a package in the meantime? Then we will of course find out
with pleasure

Discount codes / LW Giftcard

Can I redeem my Wonder Points during the Black Friday sale?
The Wonder Points can also be used during the biggest sale of the year
added to your order, no worries!


Can I also redeem my Gift Card in the store?
Unfortunately, Gift Cards cannot be redeemed in the store. You can do this
only redeem in the webshop.

Order process

I forgot something, can I add it afterwards?
Unfortunately it is not possible to add an extra product to a
pending order, this can easily cause confusion within us
Stockroom. You do have the option to place a new (extra) order.

I want to cancel my order, but have already completed the payment. Is this possible?
Unfortunately it is not possible to place orders during this busy period
Cancel. The reason why is because our warehouse is very
quickly pack everything. The moment we cancel something, there is a chance
that the package is still sent. We therefore recommend you well
to check your order, or as we also say: check, check, double
check!
Complaints

I have a complaint, how do I make this known?
It is of course annoying if you have a complaint about something, but please
we help you with this! You can contact us by making a complaint
contact our Customer Service at the following email address:
[email protected]
We ask you to take into account a longer response time due to the busy
period of the year. We are happy to take the time to process your complaint
process.