Customer service opening hours
Monday to Friday: 09:30 to 17:00
Saturday & Sunday: closed

Your shopping cart will empty itself after 30 minutes. Would you like to have your shopping cart saved longer? Please create an account on our website and the content of your shopping cart  will be saved for 2 weeks.

Due to the EU regulation since the 1st of July 2021, we are obliged to calculate the local VAT. The prices on our website are by default 21% VAT, this applies to Dutch users. In case your local VAT is lower or higher than 21%, this may affect the final amount.

For more information about this regulation, click here.

The Little Wonderland shipping process goes through the following steps:

1: Your order is collected in our warehouse. 
2: Our warehouse staff will carefully pack your order, along with some cute samples!
3: Your order will be picked up by our courier.
4a: Your order will be delivered to your shipping address. 
4b: Your order will be delivered to your service point. In this case, don't forget to bring your ID!

It is possible that your spam filter is active and is filtering our shipping confirmation. We recommend that you check your spam filter settings and, if necessary, adjust them.

You can get your order delivered at a different address than your billing address. Under "My Address Information" you have the option to enter your billing address and shipping address. You can change this at any time. This gives you the freedom to get your order delivered at your home and next time at the office. If you have your order delivered to you at the office, make sure that you enter the correct address with a possible number extension.

Are you missing any items in your order? Please check the information on your invoice and if it matches with the details of your order and on the shipping label. Also check if the outer carton has any noticeable damages.

Contact our customer care and we will resolve the issue as soon as possible.

Did you receive items that you did not order? Please check the information on your invoice and if it matches with the details of your order and on the shipping label.

Contact our customer care and we will resolve the issue as soon as possible.

In case you have not received your order, please use the Track & Trace code to track your order at the carrier. If your order is also not traceable, please contact us as soon as possible, we will be happy to help you. For a correct and trouble-free delivery, always check if the address is entered correctly.

Filled in the wrong address? Please contact us as soon as possible, in most cases we can still change this. If the package is already underway with the delivery, unfortunately, we cannot do anything anymore. Please keep us informed, we will do everything we can to get the package delivered.

If the package has been returned to us, it is possible to resend the package. The shipping costs for resending will be charged. When canceling a returned shipment due to an incorrect address, we will refund the amount excluding shipping fee.

You are entitled to cancel your order up to 14 days after receipt without notice, provided that the seal is not broken. If the seal is broken, your order is final and can not be returned. If you use your right of cancellation, you will have 14 days to cancel your product after cancellation. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your address to us are for your account when you return your order, or part of it, on your initiative. These costs are approximately €6.99 per package within the Netherlands, for the exact rates consult the website of your carrier. Please note that any samples, sheet masks, free gifts, etc. also need to be returned. If your return arrives damaged or incomplete, we can settle the additional costs with your refund. To use this right, you can contact us via our live chat. We will then refund the order amount due within 14 days after receiving the return in our warehouse.

Do you want to return an order from outside the Netherlands? Please reach out to us via our live chat or one of our other contact channels with your order information. We’ll assist you with the return process as soon as possible!

Once your order has been handed over to DHL or Post-NL and is on its way to you the status will be updated automatically on the tracking page, we advise you to closely monitor the page. No scans within 24 hours of transmission, or a status that remains unchanged for an extended period of time? Then please contact our Customer Service, they are more than happy to help you!

Sometimes the delivery doesn't turn out as expected, which is very unfortunate. Before contacting us we would like to ask you to check with your close neighbors first to see if they may have received a package or card. Be sure to check the mailboxes and around the house, sometimes they are hidden a bit too well by the postman.

Still no sign of your package? We recommend you to contact our customer service department:

Step 1: We will request an investigation from the delivery partner to find out the exact state of the goods.
Step 2: When there are new updates available, we will inform you within 5 business days approximate.
Step 3: Together we will look for the best solution possible.

* In the event of the loss of a package, we ask to report this within 2 weeks, once this time frame has passed we unfortunately do not have any options to start an investigation.

** Have you found your package in the meantime? Please notify us so we can cancel the investigation.

You can let us know within 14 days after receiving your order that you want to use your right of withdrawal. After that, you have another 14 days to return products that meet the return conditions.

A product can only be returned if it is unused, complete and undamaged. The product must be in its original packaging, and the seal, protective film, sticker, cap seal or hygiene packaging must not have been opened or broken.

Please note: a return request or withdrawal notification does not automatically mean that your return has been approved. After receiving your return, we always check whether the product meets the return conditions.

Would you rather receive a different product? Please place a new order. An approved return will be refunded through the original payment method.

No. A return request or withdrawal notification only lets us know that you want to use your right of withdrawal.

After we have received your return, we check, among other things:

- whether the return was registered within the return period;
- whether the product is unused;
- whether the product is complete and undamaged;
- whether the seal, protective film, sticker, cap seal or hygiene packaging is still intact;
- whether no legal exception applies.

Only after this check do we decide whether the return is approved and whether the purchase amount will be refunded.

Some products cannot be returned for health and hygiene reasons once the seal, protective film, sticker, cap seal or hygiene packaging has been opened or broken.

This applies, among other things, to skincare, make-up, haircare, bodycare, lip care, beauty tools, supplements, samples, free gifts, sheet masks, promotional products, sets, bundles and other personal care products.

Examples include cleansers, toners, essences, serums, ampoules, creams, sunscreen, sheet masks, eye masks, pimple patches, mascara, eyeliner, foundation, cushion foundation, concealer, lip tint, lip gloss, lipstick, supplements, samples and free gifts.

Sets or bundles cannot be returned if one or more products from the set or bundle have been opened, or if the seal or hygiene packaging of one or more products has been broken.

No, not if it is a sealed hygiene product.

You may inspect the product from the outside, just as you would in a physical store. As soon as you open or break the seal, protective film, sticker, cap seal or hygiene packaging, the right of withdrawal expires for that product.

Opened personal care products cannot be resold by us for health and hygiene reasons and therefore cannot be accepted as returns.

If you return a product that cannot be returned, we will refuse the return. You will not receive a refund for that product.

The product will be sent back to you. The costs of the return shipment to Little Wonderland and the costs of sending the product back to you are your responsibility.

Yes. The return conditions also apply to samples, free gifts, promotional products, sheet masks and sets or bundles.

Are you returning a complete order? Then all included samples, free gifts and promotional products must also be returned. If these products are missing, opened or used, their value may be deducted from the amount refunded.

Yes. If you return a product on your own initiative, the return costs are your responsibility.

If you return a product that cannot be returned, we will refuse the return. You will not receive a refund for that product. The product will be sent back to you, and those shipping costs are also your responsibility.

Is there something wrong with your order or product? Please contact our customer service before sending anything back.

Once we have received your return in our warehouse, we will process it as soon as possible. Please allow up to 14 days for your return to be processed in our system and for the refund to be initiated.

We will also keep you updated about your return by email, so please keep an eye on your inbox.

If your return is approved, we will refund the amount through the same payment method you used to place the order.

Did you pay with an LW Gift Card? Then you will receive the amount back as credit on a new or existing LW Gift Card.

We will refund the amount within 14 days after your withdrawal notification. We may wait with the refund until we have received the return or until you have shown proof that you have sent the products back.

Please note: we only refund products that meet the return conditions. Products of which the seal, protective film, sticker, cap seal or hygiene packaging has been opened or broken may be refused for health and hygiene reasons. Refused products will not be refunded.

Within minutes of finalizing your order, you will receive the confirmation email in your inbox. Didn't receive the confirmation? If not, we recommend you to check your spam box first. In case you are unable to find the confirmation there, then there is a chance that you have entered an incorrect email address.

When this happens, we advise you to contact us, our customer service will be happy to help you.

You certainly can! However, to do this, please contact us as soon as possible to prevent your order from being dispatched. Once an order is shipped, we no longer have the ability to cancel it.

It is certainly possible to modify your order, but be sure to let us know in time before your package leaves our warehouse.

Unfortunately we are unable to make changes to an order that has already been shipped, this also applies to changing/adjusting the shipping address.

When you place an order on weekdays (Mon - Fri) before 10:00 pm, the package will be dispatched the same day. You will receive the shipping details in the course of the day via e-mail.

Still haven't received the shipping details? Have a look in your spambox to be sure it is there or not. In case you can't find it there, then there' s a chance that something more is going on. In this case we advise you to contact our customer service for more information.

Unfortunately it sometimes happens that purchases in our system are cancelled, this is usually due to one or more of the following reasons:

• Product(s) not in stock *
• Payment arrived too late **
• Payment not completed (in time)

* We will do our very best to notify you about this by e-mail in time.

** If this is the case and the amount has already been withdrawn from your account, please contact us immediately. Then we have the possibility to still dispatch your order.

When a certain item is out of stock and we know replenishment is on the way, the item will be available as a preorder. We expect to have the stock replenished within a week but keep in mind that it sometimes is delayed a bit.

When you order more items, your whole order will be put on hold until the preorder arrives. We then ship your complete order at once. 

Do you want to receive the rest of your order earlier? Please contact us and we will make this happen. Please note that in this case two separate orders will be shipped. If you have free shipping for your order, only the first order will be shipped out for free, the second order will have shipping cost.

Did you receive your order but the quality is not what you expected (duration of expiration, smell or touch of the product, etc.)? Please take an image or recording of your product and make sure the deviation is clearly visible. Also take images of the packaging of the product and the box in which your order was shipped. Finally, we would like to receive the name of the product, the batch number and expiry date. When you are done, please contact us and we will provide a solution for you.

Little Wonderland will do its best to keep all products in stock, however, this is something we cannot always guarantee.

Want to be the first to know when a product is back in stock? Then leave your email address at the automatic pop-up with 'Temporarily sold out'.

In Korea, they use a production date and expiration date, these can be recognized by the 2 Korean characters below:

제조 = Production date
까지 = Expiration date

The order in which you read the date is as follows: Year / Month / Day (instead of Day / Month / Year).

We do our utmost to have the information on our site up to date but it can occur that a manufacturer changes something in either the formula or packaging without informing us first. Do you want to make sure the formula of your favorite product hasn't changed? Feel free to send us a message and we will share an image with you of the ingredients on the package straight out of our warehouse.

Is your question not listed between our 'Frequently Asked Questions' ? Then contact us via one of the following channels:

• Social Media
  Contact us via Facebook or Instagram.
• Chat
  Our customer service is available from Monday to Friday between 9:30 am and 5:00 pm. At the bottom right of the website you can ask your question via the chat box icon. On the weekends, customer service is closed.
  
  

• The live-chat on our site is open for short questions. We aim to answer the chat within 30 minutes. 
• Through our social media channels Instagram and Facebook we are also open for questions.
• It is also possible to send us a message through Whatsapp!
• We always try to answer our channels within 30 minutes.

It is possible that your received order is incomplete due to one or more of the following reasons:

• A product is missing from my order
• I received the wrong order
• This product looks like it has been opened
• My products have been damaged (during transport)

In these cases, we advise you to contact us right away. Together we can look for an appropriate solution. We would like to receive the following.

• Image of the shipping carton.
• Image of the invoice and the shipping label on the shipping carton.

You can contact us via our live chat.

When you have a complaint about something, it is of course very unfortunate, but we are more than happy to help! By reporting a complaint you can contact our customer service via the live chat.

Together we can usually find an appropriate solution, not satisfied with the offered options? Then it is possible to submit your dispute for mediation through Stichting WebwinkelKeur.

Since the 15th of February 2016, it is also possible for customers in the EU to report complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . In case your complaint is not yet being handled elsewhere, you are free to file your complaint through the platform of the European Union.

Your ordered products are handled and packed with care to ensure that they remain undamaged. unfortunately, it sometimes happens that a product has a defect that is not noticeable at first glance.

In these cases, you can contact us via our live chat.

We kindly ask you to add the following information to the e-mail:

• Your order number.
• List the item(s) and the damage that has been caused.
• Include pictures of the damaged item(s). This will help our customer service department to process the matter more quickly. Has the box in which the delivery arrived also sustained damage? If so, we would like to receive a picture of this as well. 

Note: Do not throw away item(s) or packaging before we have responded and reviewed the situation, there might be a possibility that we have to examine it more thoroughly. 

It is not possible to combine multiple discount codes, our system is limited to one discount code at a time.

Have you received multiple gift cards as a present? Then we are able to merge them for you! The gift cards are not related to other discount codes.

From the moment you create a personal account and sign in, you can start collecting! Each euro you spend at our website is converted to a Wonder Point. For example: €50 worth of products is equivalent to 50 Wonder Points (WPs) for you. 

Once you have saved 125 Wonder Points, you can exchange them for a €5 discount voucher and with 250 Wonder Points you can exchange it for a €10 discount voucher, which you can then redeem on the next order you place! And don't worry, they don't expire.  ⤶

For more details about the Wonder Points, click here.

To earn Wonder Points, you must be signed in to your personal account.

Did you place an order without an account? No worries, feel free to contact us, so we can add the points to your account in a few clicks!

Once you have collected 125 wonder points you can redeem them for a €5 voucher and with 250 wonder points you are able to redeem them for a €10 voucher. Once the points have been exchanged, you can copy and paste the codes on the same page where you enter the shipping details.

The moment you click on "Discount Code/Gift Voucher" a field will unfold where you can enter the code.

When you are logged into your account on our website, you can go to your account via the menu in the upper right corner. In your account you can choose for Wonder Points. There you can see your amount and also convert points to discount vouchers.

When you subscribe to our newsletter, you will automatically receive a confirmation in your inbox. It can take up to an hour before the discount code is delivered to your e-mail, don't forget to have a look in your spam box.

Still haven't received the email after an hour? Please contact our customer service, they are happy to help you!

The unique code you received via e-mail can be copied and pasted on the same page as where you enter the shipping details.

The moment you click on "Discount Code/Gift Voucher" a field will unfold where you can enter the code.

It is certainly possible to merge these together! Simply contact our customer service and they will be happy to help you.

We most definitely have these! You can find them if you click on the following link.

The gift cards are offered in different amounts, they range between €10 and €100.

Please note: during Black Friday they will not be available for sale.

Our wonderful customer service team works really hard to solve your questions and issues as quickly as possible. To ensure that we can help you ASAP, we kindly ask you not to contact us through several channels. We will answer your question through the first channel you contacted us with.

There is. It is possible to hold up to 50 items in your wishlist.

if you are logged into your account, the shopping cart will be stored for 2 weeks. If not, then it will be emptied after 30 min. Another reason to join the club.

We do our utmost to have all of our products available daily for you. Unfortunately it is possible that some items are out of stock shortly. 

In case you'd like to get notified when the products are restocked, you can leave your e-mail at the automatic pop-up with 'Temporarily sold out!'.

Your shopping basket is in the right upper corner of your screen, next to your favorites. Still having trouble? Try to zoom out your screen, that might help sometimes!