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General questions
Why doesn’t customer support answer my question right away?

Our wonderful customer care team works really hard to solve your questions and issues as quickly as possible. To ensure that we can help you ASAP, we kindly instruct you not to contact us through several channels, and not to send us multiple messages regarding the same issue.

Can I combine several discount codes?

Unfortunately, it is not possible to combine multiple discount codes. Our system is limited to 1 discount code at a time.

Do you offer giftcards? Where can I find them?

Yes, we do! You can find them here.

Giftcards range between €10 and €100.

I received several LW Gift cards, can I combine them?

Yes, that is possible. Please contact our customer service, they will be able to help you.

I’ve placed an order, why is Wonder Points isn't showing up on my account?

It can take up to 5 working days before your Wonder Points show up on your account.

Is there a limit on my Wishlist?

Unfortunately yes, our system is built to store up to 50 products on the wishlist. We know it might not be enough for some of you, but sadly we can't change it.

How long are the products stored on my shipping cart?

If you are logged in, the shopping cart will be stored for 2 weeks. If not, then it will be emptied after 30 min. Another reason to join the club.

Product is sold out, when will it be back in stock?

Little Wonderland will do its utmost to keep all products on stock, sometimes we failed to do so with some products. We supply our products to both consumers and businesses throughout Europe, the demand is sometimes higher than the supply. In addition, the products come all the way from South Korea to the Netherlands. During the shipping period, all thing can happen which will result in delay of restocking.

If you want to get notified when the products is restocked, you can leave behind your email at the product page by clicking on the red bottom "Notify me"

Where is my shopping basket?

Your shopping basket is in the right upper corner of your browser, next to your favorites. Still having trouble? Try zooming out your screen.

I have not received a confirmation email

Within a few minutes after completing your order you will receive a confirmation email in your mailbox. Did you not receive a confirmation email? Check if it accidentally ended up in your spam box. If you do not find a confirmation e-mail, please contact us, we will be glad to help you.

When will I receive the Track and Trace code?

Orders placed before 22:00 are shipped the same working day (Mon - Fri). You will receive the Track and Trace code by email on that same evening. Did you not receive a Track and Trace code? Please check whether it has accidentally ended up in your spam box. If you do not find a Track and Trace mail there, please contact us, we will be happy to help you.

I purchased a sunscreen, but the container is half-empty. Has my product been used?

Missha chooses to put their products in a bigger container, to make the product look more visually pleasing. It may seem like the container is ‘half-empty’, but we can assure you it’s not; this has been done on purpose.

Upon receipt, my product appears to be expired, what now?

In Korea they have production date and expiration date, which can be seen in the 2 Korean character:

제조 = Manufacturing date

까지 = Expiration date

They also start the number first with Year / Month / Day instead of Day / Month / Year.

Should your products turn out to be out of date, please contact us as soon as possible so that we can help you further.

Shipping & Return
Can I pick up my order?

Yes, you can. After completing your order you can make an appointment to pickup your order.

Collection address:

Johannes Huddeweg 14
6827CB Arnhem

Can i return my order?

You have the right to cancel your order up to 14 days after receipt without giving any reason, provided that the seal is not broken. If the seal is broken, your order is final and can not be returned. If you use your right of withdrawal, you have 14 days after cancellation to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. These costs are approximately €6.95 (in The Netherlands, for other countries please contact our customer service), for the exact rates consult the website of your carrier. If you use your right of withdrawal, the product with all accessories and - if reasonably possible - in the original condition and packaging will be returned to the web store. To exercise this right you can contact us via [email protected]. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.

When returning from Belgium or Germany, send us an email with your contact information to [email protected]. We will assist you on the return process.

Do I have to pay return costs?

Unfortunately, we do not have a free return service. It is recommended that you only buy the products that you really need. Is the product(s) not what you are looking for, and is the product still fully sealed in the packaging? Then you can return it to us.

Keep in mind that returning is at your own expense. We can create a return label for €6.50(in the Netherlands, for other countries please contact our customer service) or you can return it yourself with a courier of your choice. Please always keep the shipping receipt until the case is settled.

For the exceptions below, you don't have to pay return costs:

  • Received wrong product
  • Product arrived damaged
How long will it take for my order to arrive?

If you placed your order before 22:00 on a weekday, we will always try our best to send it your way on the same day. However, due to various circumstances, sometimes it’s possible that it takes a little longer.

I have a complaint.

We advise you to first report complaints to us by emailing [email protected]. If this does not lead to a solution, then it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not dealt with elsewhere yet, you are free to deposit your complaint via the European Union platform.

Contact information
  • Johannes Huddeweg 14
  • 6827 CB, Arnhem
  • Nederland
  • COC number: 81147767
  • TAX/VAT Number: NL861954087B01
  • Bank: NL16 KNAB 0255 1111 69