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TOP frequently asked questions

  • Why did my price changed at the check out?
  • How long are the products in my shopping cart kept?
  • There is no payment option
  • Is there a limit on my wishlist?
  • Where can I find the shopping cart?


  • Can I also pick up my order at your warehouse?
  • How long does it take before I receive my order?
  • My address is incorrect, what now?
  • The status of my Track and Trace code remains unchanged. What should I do?
  • What happens to my order if I am not at home to receive it?
  • Order was delivered according to Track&Trace data, but I have not received it.

Discount codes and promotions


  • Can i return my order?
  • Do I have to pay return costs?


  • The product I wish to order is sold out, when will it be back in stock?
  • The product I bought does not seem to be full. Has it been open yet?
  • How do I read the date on the packaging?


  • I have not received a confirmation email
  • When will I receive the Track and Trace code?
  • I purchased a sunscreen, but the container is half-empty. Has my product been used?
  • Upon receipt, my product appears to be expired, what now?


  • How can I contact you?
  • How long do I have to wait for an answer?


  • I have a complaint.

General questions

  • Why doesn’t customer support answer my question right away?
  • Is there a limit on my Wishlist?
  • How long are the products stored on my shipping cart?
  • Product is sold out, when will it be back in stock?
  • Where is my shopping basket?

Do you have a suggestion? Let us know!

LW Store opening hours

Open from 12:00 until 17:00
Monday12:00 - 18:00
Tuesday10:30 - 18:00
Wednesday10:30 - 18:00
Thursday10:30 - 20:00
Friday10:30 - 18:00
Saturday10:30 - 18:00
Sunday12:00 - 17:00