Within a few minutes after completing your order you will receive a confirmation email in your mailbox. Did you not receive a confirmation email? Check if it accidentally ended up in your spam box. If you do not find a confirmation e-mail, please contact us, we will be glad to help you.
We advise you to first report complaints to us by emailing firstname.lastname@example.org. If this does not lead to a solution, then it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not dealt with elsewhere yet, you are free to deposit your complaint via the European Union platform.
In Korea they have production date and expiration date, which can be seen in the 2 Korean character:
제조 = Manufacturing date
까지 = Expiration date
They also start the number first with Year / Month / Day instead of Day / Month / Year.
Should your products turn out to be out of date, please contact us as soon as possible so that we can help you further.
You have the right to cancel your order up to 14 days after receipt without giving any reason, provided that the seal is not broken. If the seal is broken, your order is final and can not be returned. If you use your right of withdrawal, you have 14 days after cancellation to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. These costs are approximately 6.95 per package, for the exact rates consult the website of your carrier. If you use your right of withdrawal, the product with all accessories and - if reasonably possible - in the original condition and packaging will be returned to the web store. To exercise this right you can contact us via email@example.com. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.
When returning from Belgium or Germany, send us an email with your contact information to firstname.lastname@example.org. We will assist you on the return process.