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COVID-19 Update

 

Benelux

Pickup at DHL Terminal

Collection of a shipment at a DHL Terminal is only possible in the Netherlands. These locations are closed in Belgium. Other DHL locations in the Benelux are closed for external visits.

Delivery time in the Netherlands

Due to the spring peak, your shipment may be delayed slightly. The delivery time to the Wadden Islands is now 48 hours, because there are fewer boats. Texel delivery is still the next day.

Delays to Belgium

Bpost is lagging behind in delivery to consumers in Belgium due to the growth in packages and the corona measures. The shipments are sorted manually, which takes extra time.

DHL ServicePoints

DHL ServicePoint network changes a lot; openings, closings and new opening hours. That is why we decided to temporarily disable DHL ServicePoint to avoid problems.

 

Germany

The non-essential shops are closed. If your business recipient is closed due to COVID-19, your shipment will be returned to us. For packages to consumers, there is a huge increase in volume. Together with the corona measures, the delivery time is at least one more day. DHL will inform recipients of possible delays via track and trace.

 

France

Be aware of delays for your shipments. Many areas have been hit hard by the virus as volumes are increasing. It is now not possible to send parcels to a DHL servicepoint by closing stores.

 

Portugal

Schools, restaurants and non-essential businesses are close. The delivery person signs for receipt. Delivery and collection in areas 3880 and 3885 is currently not possible.

 

Spain

Shipping to a DHL servicepoint is currently not possible. Tip: include your phone number for the local contact with DHL. The package will be offered twice. After that, the package can be picked up at a Servicepoint for another ten days, otherwise it will be returned to us.

 

United Kingdom

When delivering to consumers, DHL ask for the addressee's name and take a picture of the house as proof of delivery. Due to traffic jams at the Eurotunnel, delivery can be delayed by a day.

 

Ierland

Schools, smaller shops and restaurants are closed. The delivery person signs for the packages. Due to traffic jams at the Eurotunnel, delivery can be delayed by a day.

 

Austria

Schools, shops and restaurants are closed. Delivery and collection in the areas 6450, 6452, 6456, 6458, 6553, 6555, 6561, 6562, 6563, 6580, 9844, 5542, 5611, 5612, 5630, 5632, 5640, 5645, 6710, 6710, 6762, 6763, 6764, 6767, 6888 is not possible. DHL will hold the shipments locally until they can go to their destination.

 

Czech Republic

Schools, restaurants and non-essential shops are close. DHL delivery person signs for receipt in the presence of the recipient

 

Poland

DHL will not deliver on Saturdays and a limited number of DHL servicepoints are closed.

 

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We do our best to deliver the order to you as soon as possible. Orders that are made on working days before 8:00 pm, we try to send the same day. However, it does not always work for us to keep this up, sometimes products are not in stock and delivery of your order can take a little longer. On the product page there is an indication of the delivery time. If, for whatever reason, we do not meet this delivery time, we will of course inform you as soon as possible.

Delivery is handled by postal service PostNL, DHL and DPD. In general, the delivery will take place the next working day between 9:00 and 21:00 in The Netherlands. Unfortunately, we can not guarantee the moment of delivery.

For more information, please refer to the website of PostNL, DHL & DPD

Note! We are not responsible for delivering your package. If there is any question regarding the shipment, feel free to contact us and we will do our best to help you. Or you can contact DHL / DPD directly.

 

Our schedule for shipments:

 Time ordered Before 8:00 pm After 8:00 pm
 MondayShipped on MondayShipped on Tuesday
 TuesdayShipped on TuesdayShipped on Wednesday
 WednesdayShipped on WednesdayShipped on Thursday
 ThursdayShipped on ThursdayShipped on Friday
 FridayShipped on FridayShipped on Monday
 SaturdayShipped on MondayShipped on Monday
 SundayShipped on MondayShipped on Monday


** No deliveries on National Days.

 

The Netherlands

 Shipping methodsShipping feeFree shippingWaddeneiland fee
 Standard shipping€2,99€50,-€6,-
DHL Servicepoint€2,99€50,-€6,-

 

EU Zone 1

CountryHome / office addressDHL ServicepointFree shipping fromEst. Shipping time
Belgium€4,99€4,99€50,-2 - 3 days
Germany€4,99€4,99€50,-2 - 3 days

EU Zone 2

CountryHome / office address DHL ServicepointDHL ExpressFree shipping fromDHL Standard Est. Shipping timeDHL Express Est. Shipping time
Austria€6,99€6,99€15,99€70,-4 - 7 days1 - 2 days
Czech Republic€6,99€6,99€18,99€70,-4 - 7 days1 - 2 days
France€13,99€6,99€15,99€70,- to servicepoint4 - 7 days1 - 2 days
Poland€6,99€6,99€16,99€70,-4 - 7 days1 - 2 days
Romania€6,99€8,99-€70,-4 - 7 days1 - 2 days

 

EU Zone 3

CountryHome / office addressDHL ServicepointDHL ExpressFree shipping fromDHL Standard Est. Shipping timeDHL Express Est. Shipping time
Denmark€8,99-€15,99€90,-4 - 7 days1 - 2 days
Estonia€8,99-€18,99€90,-4 - 7 days1 - 2 days
Hungary€8,99€8,99€18,99€90,-4 - 7 days1 - 2 days
Ireland€8,99€8,99€16,99€90,-4 - 7 days1 - 2 days
Latvia€8,99-€18,99€90,-4 - 7 days1 - 2 days
Lithuania€8,99-€18,99€90,-4 - 7 days1 - 2 days
Luxembourg€8,99€8,99-€90,-4 - 7 days1 - 2 days
Slovenia€8,99€8,99€18,99€90,-4 - 7 days1 - 2 days
Slovakia€8,99€8,99€18,99€90,-4 - 7 days1 - 2 days
United Kingdom€8,99€8,99€14,99€90,-4 - 7 days1 - 2 days

 

EU Zone 4

CountryHome / office addressDHL ServicepointDHL ExpressFree shipping fromDHL Standard Est. Shipping timeDHL Express Est. Shipping time
Croatia€11,99€11,99€18,99€120,-5 - 8 days1 - 2 days
Bulgaria€11,99€11,99€18,99€120,-5 - 8 days1 - 2 days
Greece€11,99€11,99€18,99€120,-5 - 8 days1 - 2 days
Italy€11,99€11,99€15,99€120,-5 - 8 days1 - 2 days
Portugal€11,99€11,99€16,99€120,-5 - 8 days1 - 2 days
Spain€11,99€11,99€15,99€120,-5 - 8 days1 - 2 days

 

EU Zone 5

CountryHome / office addressDHL ServicepointDHL ExpressFree shipping fromDHL Standard Est. Shipping timeDHL Express Est. Shipping time
Finland-€13,99€18,99€140,- to servicepoint6 - 8 days1 - 2 days
Sweden€13,99€13,99€16,99€140,-6 - 8 days1 - 2 days

 

 

Other Country

(Might have import fee)

 CountryShipping feeFree shippingDHL Express Est. Shipping time
Cyprus€18,99€190,-1 - 2 days
Liechtenstein€21,99€220,-1 - 2 days
Monaco€15,99€160,-1 - 2 days
Malta€18,99€190,-1 - 2 days
Norway€21,99€220,-1 - 2 days
Switzerland€21,99€220,-1 - 2 days

 

Remote Area fee

For some country there are remote areas, DHL will charge extra those addresses. If your address is on the Remote Area List, we will contact you for more information.

 

Shipping process

The Little Wonderland shipping process is done by the following steps:

1 Your order is being collected together in our warehouse
2 Your order is tidy and well packaged
3 Your order will be picked up by our courier
4a Your order will be delivered to your shipping address specified
4b Your order will be delivered to your service point, please note! You must legitimize yourself.

Check immediately after receipt of the order if it is undamaged and complete. If it is not the case, we kindly ask you to contact us as soon as possible to report this.

 

I have not received a shipping receipt

It is possible that your spam filter is active and is filtering our shipping receipt. We recommend that you check your spam filter settings and, if necessary, adjust them.

 

Alternative Address

You can deliver your order to a different address than your billing address. Under "My Address Information" you have the option to enter your billing address and shipping address. You can change this at any time. This gives you the freedom to order your order at your home and next time at the office. If you have your order delivered to you at the office, make sure that you enter the correct address with a possible number extension.

 

Missing items

In case you have ordered one or more items, but have not received these items, please contact us, we will be happy to assist you.

 

Wrong article received

In case you have received one or more items that you have not ordered, please contact us and we will be happy to assist you.

 

Order not received

In case you have not received your order, please use the Track & Trace code to track your order at the carrier. If your order is also not traceable, please contact us as soon as possible, we will be happy to help you. For a correct and trouble-free delivery, always check if the address is entered correctly.

 

Filled in wrong address

Filled in a wrong address? Please contact us as soon as possible, mostly we can still change this. If the package is already underway with the delivery, unfortunately we cannot do anything anymore. Please keep us informed, we will do everything we can to get the package delivered.

If the package has returned to us, it is possible to resend the package. The shipping costs for resending will be charged. When canceling a returned shipment due to incorrect address, we will refund the amount exclude shipping fee.

 

Return

You are entitled to cancel your order up to 14 days after receipt without notice, provided that the seal is not broken. If the seal is broken, your order is final and can not be returned. If you use your right of cancellation, you will have 14 days to cancel your product after cancellation. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your address to us are for your own account. These costs are approximately €6.99 per package within the Netherlands, for the exact rates consult the website of your carrier. If you use your right of withdrawal, the product will be returned to the vendor in the original condition and packaging with all supplied accessories and - if reasonably possible. To use this right, you can contact us at [email protected]. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.

When returning from Belgium, Germany or other EU country, send us an email with your order information to [email protected]. We will assist you on the return process.