Shipping

When will my order be shipped?

If you order on a business day before 22:00, we will ship your order the same business day. Orders placed after 22:00, during the weekend or on a national public holiday will be shipped on the next business day.

As soon as your parcel has been shipped, you will receive a track & trace link by email. This allows you to view the most up-to-date delivery information from the carrier.

The delivery days and delivery times mentioned are estimates. Busy periods, bad weather, national public holidays or carrier delays may affect the delivery time.

Estimated delivery day in the Netherlands

No deliveries take place on national public holidays.

Missed your delivery?

Your track & trace information shows what is happening with your parcel. Depending on the selected delivery method, the carrier may offer the parcel again, deliver it to your neighbours or take it to a service point. Please also check the collection period, so the parcel is not returned to us.

Shipping Costs Netherlands

International Shipping

Below you can find the shipping costs, free shipping threshold and estimated delivery time for each country. The delivery time starts after your order has been shipped and remains an estimate.

No deliveries take place on national public holidays.

Remote areas and the Dutch Wadden Islands

Carriers may charge a surcharge for remote delivery addresses. The Dutch Wadden Islands fall under this arrangement. If an additional surcharge applies to your address and is not already shown in the table, we will contact you before shipping.

Countries and areas outside our service area

We currently do not ship to Switzerland, Norway, Iceland, Greenland, Malta, Cyprus, the Canary Islands, Madeira, the Azores, Ceuta, Melilla, Bosnia and Herzegovina, Montenegro, Serbia, Kosovo, Albania, North Macedonia, Moldova, Ukraine, Réunion, Guadeloupe, Martinique, French Guiana, Mayotte, Saint Martin, Saint Barthélemy, French Polynesia, New Caledonia, Wallis and Futuna, and Saint Pierre and Miquelon.

Returns and Right of Withdrawal

If a product is not quite right for your order or routine, you can usually withdraw from an online purchase within the statutory cooling-off period. You do not have to provide a reason.

How to register a return

1. Open your order. Log in through your account or use the “Request withdrawal” button. If you do not have an account, enter your email address and order number.
2. Confirm your withdrawal request. Use the link in the email to indicate which products you would like to return.
3. Follow the return instructions. You will receive the return form and further shipping information by email.
4. Pack your return carefully. Include the return form and keep your proof of shipment and track & trace code until the return has been fully processed.

You can also submit your withdrawal request in another clear way, for example by email via [email protected]. Please include your order number and the products your request relates to. Simply sending a parcel back without submitting a withdrawal request is not sufficient.

Return address

Please preferably send your return only after you have received the return instructions. This helps us link the parcel to your order and process it more quickly.

Return costs

The costs for returning your parcel to our warehouse are at your own expense. The current amount is shown during the return registration process and will be deducted from the amount refunded to you.

Please note the difference: shipping costs are the costs for the original delivery from Little Wonderland to you. Return costs are the costs for sending the parcel back from you to our warehouse.

When can a product be returned?

You may inspect and assess a product as you would be able to do in a shop. Please handle the product and packaging with care during the cooling-off period.

• Return the product complete, including all supplied parts and accessories.
• Use the original packaging where reasonably possible and pack the return securely.
• Do not use the product more than necessary to assess its nature, characteristics and functioning.
• If further use, damage or an incomplete return causes a reduction in value, we may deduct this reduction from the refund.

Sealed hygiene products

Many skincare, make-up, haircare, body care and beauty products have a seal, foil, sticker, cap seal or other hygiene seal. If a sealed product is no longer suitable for return for health or hygiene reasons after opening, the right of withdrawal expires for that product once the hygiene seal has been broken.

Depending on the product and packaging, this may apply to skincare, sunscreen, make-up, lip products, hair and body care, sheet masks, eye masks, pimple patches, supplements, beauty tools and other products that come into direct contact with skin, eyes, lips or hair.

Opening only a regular outer box does not automatically mean that the right of withdrawal expires. It concerns the specific seal that protects the product for health or hygiene reasons. If in doubt, please contact us before opening the product.

Sets and bundles

A set or bundle sold as one item must be returned complete. If an item is missing, damaged or, in the case of a hygiene product, the seal has been broken, we may deduct the value of the missing or non-returnable item, or the reduction in value, from the amount to be refunded.

Free gifts and promotional products

If a full or partial return means your order no longer qualifies for a free product, sample, sheet mask, gift card, goodie bag or other promotional reward, please return it as well. If you do not, we may deduct the value stated in the promotion terms from the amount to be refunded.

What happens if a product does not meet the return conditions?

After receipt, we will inspect the return. If a product falls under the exception for opened, sealed hygiene products or cannot be refunded for another valid reason, you will receive an explanation by email. The product in question will not be refunded and will not automatically be sent back to you.

Refunds

After your withdrawal request, we will refund the amount due within 14 days at the latest. We may wait with the refund until we have received the return or until you provide proof that you have sent it back, whichever comes first.

The refund will be made using the same payment method you used for the order, unless you expressly agree to another payment method.

Returning the full order

If you withdraw from the full order, we will refund the purchase amount and the standard shipping costs of the original order. The return costs remain at your own expense and will be deducted from the refund.

Returning part of the order

If you return only part of your order, we will refund the accepted return products. The original shipping costs will not be refunded for a partial return. Any return costs, reduction in value, missing parts and promotional products that were not returned may be deducted from the return amount.

Received a damaged, incorrect or defective product?

If you have received an incorrect, damaged or defective product, please contact our customer service before sending anything back. We will treat this as a complaint or warranty case, not as a regular return within the cooling-off period.

Please include your order number, a brief description and clear photos. We will assess the situation and let you know the appropriate solution. If a return is necessary, you will receive separate instructions.

Need help?

View the frequently asked questions for quick answers. If your question is not listed, please contact us at [email protected].