Warranty & Complaints
We care about our products and do our very best to deliver them to you in optimal condition. However, it can sometimes happen that an order is damaged during transport or that something else happens that allows you to make a claim. From a legal point of view, you are obliged to report this to us within two months of discovering the defect. If the defect falls within the warranty, we will offer a replacement free of charge.
We advise you to first report complaints to us by sending an e-mail to [email protected] If this does not lead to a solution, then it is possible to register your dispute for mediation via Stichting WebwinkelKeur. It is also possible for EU consumers to register complaints via the ODR platform of the European Commission. The ODR platform is available at http://ec.europa.eu/odr.